The main objective of the project was to reduce costs related to paper based document distribution to customers and streamline the sales process.
Why our solution is the best fit?
TAURON looks for solutions to streamline operations and optimize business costs along the entire value chain, from energy production to customer relations. By introducing a secure digital tool to facilitate customer service we respond to the importance of digital technologies and their widespread use by consumers.Filip Grzegorczyk
President of TAURON Management Board
How It Works
Energy Agreement Publication on DLT through customized publication Panel
TDM provides a customized publication panel for documents publication. This process supports preparation of PDF files from HTML files sent to the publication application.
Client blockchain identity creation based on data extracted directly from the Agreement
Agreement cryptographically secured in PDF format & published on DLT
Agreements (private documents) which include personal data are encrypted with CEK (content encryption key). Individual CEK code is sent in a separate communication to the customer for decryption and access to the document.
Customers are notified by sms and/or email and receive easy web and mobile access to their document(s)
Customer receives sms/email notification with link
Customer clicks on the link and needs to enter decryption code to retrieve the document from DLT and read
It’s also ended up extending the sales process.
The total time to close a customer sale was reduced significantly. Two-way fully digital customer communications in real time was made possible.