As MIP often didn’t have a customer’s IBAN, they had to contact the client directly, to gather the necessary information to process a bank transfer. This was not only cumbersome and cost-ineffective, but also didn’t create a digital experience for the customers.
Why our solution is the best fit?
“When it comes to receiving premium refunds, our customers value security, speed and simplicity. With this pilot, we’re aiming to not only deliver these benefits but to further our commitment by managing costs effectively through innovative, smart uses of blockchain technology together with Billon Group.”MIP, Oskar Jedynasty,
Head of Automation Division, IT Department.
How It Works
As the process relied on responses to calls from customers, this step affected the overall completion rate and customer experience negatively.